FAQs

When will my order be processed?

All orders will be processed and fulfilled within 2-3 business days. We strive to get your brooches to you as soon as possible

I opted for Singpost normal mail, when will my items arrive?

Normal mail is our most economical shipping option, however, we will not be able to track the location of your package once it leaves our hands. Packages typically takes 5-7 business days to arrive.

How about Q-Express, how long can I expect my package to arrive at my doorstep?

Order cut-offs for next-day Q-Express pick up is 9pm every day (Monday-Sunday). Upon successful pick-up, our delivery partner will deliver your packages the next day (excluding Sunday).

Do you ship international?

Yes we do! Contact us and we will share with you our international shipping rates.

How do I know if my order has been shipped?

You will receive an e-mail notification once your item ships. If you opted for Q-Express Courier Delivery, your tracking number will be provided in the fulfillment e-mail.

I didn’t receive the correct items, who can I contact for exchange?

We vet each package to ensure the correct items are matched to every order. If we made a boo-boo, write to us at contact@thehawwa.com and we will get you squared right away.